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Unable to sign in on Octgn client - Auth error <failure xmlns ... ???

Salutations!


Over the last several days, I have been unable to "SignIn" in the Octgn program.  The program will load; I can even start a game (of A:NR), but I cannot "signin" on the sign in page in the client.  Every time, I get an error saying that the Log in has failed, and I should try again later. 


I have looked at the log file, but cannot make heads or tails of it.  The part that stood out for me was: 

Auth error <failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized /></failure>


I have tried searching for the above on the internet (to see if I could find a self-help resource), to no avail.


Attached below is my log file, in case I am looking at the entirely wrong part!


Any assistance more knowledgeable members of the community could provide would be most helpful, thanks!

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Please visit http://octgn.net/Account/ResetPasswordRequest to reset your password. You should be able to log in after that.

It works!  Thanks!