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Unable to sign in on Octgn client - Auth error <failure xmlns ... ???


Over the last several days, I have been unable to "SignIn" in the Octgn program.  The program will load; I can even start a game (of A:NR), but I cannot "signin" on the sign in page in the client.  Every time, I get an error saying that the Log in has failed, and I should try again later. 

I have looked at the log file, but cannot make heads or tails of it.  The part that stood out for me was: 

Auth error <failure xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized /></failure>

I have tried searching for the above on the internet (to see if I could find a self-help resource), to no avail.

Attached below is my log file, in case I am looking at the entirely wrong part!

Any assistance more knowledgeable members of the community could provide would be most helpful, thanks!

(44.2 KB)

Please visit to reset your password. You should be able to log in after that.

It works!  Thanks!